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  Support questions are answered via email from Monday through Friday 9am - 5pm (Pacific Standard Time).
Support e-mail is also monitored on the weekends, although not as frequently.		  
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If you’re having a technical problem or support issue, please check our FAQ to see if your problem is answered there.
If not, we provide free technical support via our support request form.

<< Click Here To Check Our FAQ >>

 
 
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Please include as much information as possible regarding your technical problem.
The more info we have, the better we can help you.

  • Before sending your support request, read below.

  1. We will always respond to you as quickly as possible, usually within 24 hours, during special promotions it can take up to 48 hours.

  2. Please make sure that you can receive E-mail from nomadfactory.com through your spam filter or that you add us to your friends list so you can receive your registration codes.

  3. Double check your E-mail address and your mailbox quota. Whenever we have problems with someone receiving their registration data it is usually a result of a misspelled E-mail address (often at PayPal), a spam filter rejecting our messages or a “mailbox full” error.

 

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All fields with (*) are required.
Personal Information
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* Full Name
* Email
Serial Number
(Serial Number or Digital ID) Registered Customers Only
   
Technical Information
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* System
* Software
* Format
   
* Host Application
- The music software you are using
   
* Question
 
   

 
 
     
 
 
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